1. General Policy
Citizens Welfare Foundation is a non-profit organization committed to creating social impact through awareness programs, community initiatives, and charitable activities. All donations made to the Foundation are voluntary contributions intended to support these causes.

2. Eligibility for Refunds
Refunds may be considered only in limited cases such as duplicate transactions, incorrect donation amounts, or unauthorized transactions, subject to verification.

3. Required Proof
All refund requests must be supported with valid proof such as transaction ID, payment receipt, donor details, and relevant payment information.

4. Refund Request Process
To request a refund, the donor must email Citizens Welfare Foundation at citizenwelfare16@gmail.com within 7 days from the date of the transaction.

The email should include full name, contact details, transaction ID, donation date, amount donated, and reason for the refund request.

5. Approval & Processing
Refund requests will be reviewed on a case-by-case basis. If approved, the refund will be processed within 7–10 working days and credited to the original payment method used during the transaction.

6. Payment Gateway Charges
Any applicable payment gateway charges or transaction fees may be deducted from the refund amount. Citizens Welfare Foundation is not responsible for delays caused by banks or payment service providers.

7. Contact Information
For refund-related queries, please contact Citizens Welfare Foundation at citizenwelfare16@gmail.com or +91 9004563503.